This week,Southeast Asia's cross-border e-commerce sector continues to thrive。Shopee、LazadaWaiting for continuous policy changes on e-commerce platforms,The warehouse inspection controversy in various countries has not stopped yet。The Southeast Asian market is full of vitality,But at the same time, competition is becoming increasingly fierce,Identify new competitive points,To be able to quickly“Nuggets”。
Shopee Malaysian local store claims,since 2024 year 11 month 13 Day begins,Buyers can cancel orders while the package is in transit。
According to the new policy,The following four situations allow buyers to cancel orders that have already been shipped。
● There is an error in the order information(For example, the buyer mistakenly purchased the wrong quantity or selected the wrong option);
● The mailing address is incorrect(The buyer provided an incorrect address);
● Buyer changes their mind;
● Being informed by the seller that the product is not as ordered(The seller sent the wrong item)。
Regarding usage SPX Express Orders for express delivery services,Even if the package is already in transit,Buyers can also choose to return and refund;For orders that have not yet been handed over to logistics partners,Buyers can cancel immediately and receive immediate processing。
however,Pre order products、Same day delivery、Customized products、Perishable items and digital products,Approval from the seller is still required to cancel。
The shipping cost for returns and refunds during transportation will be borne by the seller,The seller can submit a form to apply for a refund afterwards,Can be filled in at most once 10 A case study。
Shopee stayThe first fewindividualmonthJust implemented “Change of mind” 15 No Reason for Return Policy,Now there are new regulations that allow orders to be cancelled even after shipment。Although these policies are quite beneficial to buyers,But it also caused sellers to complain a lot,Speak frankly “This is a nightmare for sellers”。
Faced with increasingly tightened policies on the platform,“After sales capability”Becoming a strong competitive point for sellers。To assist more Chinese sellers in smoothly going global,Aiya Cang nowyearone after anotherstayMalaysia/Vietnam completes two new warehouses,The new warehouse is a standard high-level shelf warehouse,Can be for medium to large-sized items、Home appliance sellers provide fast fulfillment services,At the same time, it also providesOne stop assembly、repair、Local customer service and other after-sales services,Effectively help sellers reduce the costs incurred in the after-sales process!
10month8day, Similarweb Published 2024 year 9 monthRelated data on traffic to various e-commerce platforms in Southeast Asia。
In the past, oneindividualmonthin,Lazada 6A site(Malaysia、Singapore、the Philippines、Thailand、Indonesia、Vietnam)The total number of visits to the website is 1.129 a hundred million,relatively8monthdecline 11.1%,hisinMalaysia站decline最為明顯,Decreased19.07%。
Shopee The total number of visits to each website is 5.314 a hundred million,relatively8monthrise 0.1%,Vietnam站decline2.82%,Other sites have seen slight growth。
Overall,ShopeeandLazada 9monthThe total website traffic is 6.443 a hundred million,relatively8monthdecline 2.1%,The two major Southeast Asian e-commerce giants are experiencing a general decline in popularity in various markets。
It is worth noting that,This is already the fourth consecutive timeindividualmonthData decline,Comparing the overall traffic of the two platformsyearDuring the same period, it was even moreDecreased8.6%。
Although the Southeast Asian e-commerce market still has strong potential,But obviously, competition has entered a white hot state,The seller needsBe fully prepared,Optimizing product structure、Improve service quality、Starting from enhancing marketing strategies and other aspects,To better respond to market changes。
according toVietnamMedia News,10 month 3 day,VietnamThe e-commerce team of the Market Management and Operations Department conducted a surprise search at a location in Xinchao Commune, Qingzhi District, Hanoi City,andDetained over1Ten thousand bottles of unknown perfume。These perfume are mainly TikTok and Facebook Conduct transactions,The seller is a TikTok Shop Frequent live streaming of popular topics Tiktoker。
During the actual inspection process,The inspection team found that perfume products did not indicate the origin information;This product presents a foreign language logo,And according to regulations, it should possessVietnamSecond level label missing,There are numbers at the bottom of the box “697...” The barcode,The goods show signs of suspected smuggling。
According to the leader of the Market Management Comprehensive Department,The entire market management force is increasing its inspection and control intensity on e-commerce platform products,Effectively implement e-commerce anti-counterfeiting and consumer protection projects。
Not long ago,VietnamThe Ministry of Health also calls for coordination among relevant departments in various regions,Focus on e-commerce platformsandStricter supervision of cosmetics sold on social networks。If it violates laws and regulations,Corresponding measures will be taken in accordance with current regulations,F(xiàn)or example, imposing fines、Suspend business until the issue is resolved,andAnd demand an immediate recall of all substandard products that have entered the market。
LazadaCross border stores will be available10month18dayGet up rightSingapore/Thailand/Global Plus The Malay StationAdjust the end rate。
●Singaporesite
staySingaporesite,Standard mode of transportation(Singapore Domestic Standard)The final shipping cost,F(xiàn)rom the original1New currency raised to1.49New currency,And economic transportation modes(Singapore Domestic Economy)It is not affected by this adjustment。
2024year10month18day0:00All orders created will use the new oneThe final shipping coststandard。
The scope of application includes:、Hong Kong, China、daybook、Korea fulfills its obligations untilSingaporesite的order,as well asSingaporeOverseas warehouse shipment orders。
●Thailandsite
Thailandsite的經(jīng)濟(jì)/Standard mode of transportation(Thailand Domestic Economy/Standard)In the middleRemoteFreight charges for various weight ranges have increased,All upward adjustments50Thai Baht。
take effectdayPeriod is the same2024year10month18day0:00。
It is applicable to the products from Chinese Mainland、Hong Kong, China、daybook、Korea fulfills its obligations untilThailandsite的order,alsoThailandOverseas warehouse shipment orders。
●Global Plus Malay Station
Global PlusThe Malay StationEach weight range in the end areaDownward adjustment32%above。
2024year10month18day0:00All orders created will use the new oneThe final shipping coststandard。
Suitable for joiningGlobal PlusProject performance untilThe Malay Stationorder,But not includingGFCCentral warehouse andLGFOverseas warehouse orders。
IndonesiainformationandMinister of CommunicationsBudi Arie Setiadistay10month10dayexpress,Pinduoduo's cross-border e-commerce platformTemuThe application programstayThe local area has been banned,IndonesiaThe user is no longer able to use the application normally。
Setiadiexpress,Officially submitted to GoogleandApple has submitted a blockade application,Waiting for the platform to process。
According to media reports,althoughTemuThe application is still available at presentstayIndonesiavisit,butCannot continuestayOn this applicationConduct transactions。
althoughstayIndonesiaBlocked,butTemuThe pace of laying out Southeast Asia has not slowed down,10month8day,According to foreign media reports,TemualreadystayVietnamandBrunei Online,hisstay東南亞市場(chǎng)的site數(shù)量already達(dá) 5 individual。
according to the understanding of,Temu Vietnamsite的發(fā)布版book尚stay完善之in,Currently, only an English interface is provided,Support credit card payment,Not accepting local digital wallets。
There are also rumors that,Temu juststayWith a familyVietnambook地電商平臺(tái)洽談收購(gòu)事宜,這或許將加快hisstayThe expansion speed of this market。
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